Shipping policy

Thank you for shopping with Nana Earthy Pieces. We carefully package every order to ensure your jewellery arrives safely and beautifully presented.

Processing Time

Orders are usually processed within 1–2 business days after payment has been received.

During busy periods, sales, or holidays, processing may take slightly longer. If there is a significant delay with your order, we will contact you.

UK Delivery

We currently offer delivery within the UK.

Standard Delivery: £2.99

Estimated delivery time: [2–4 business days]

Express Delivery: £4.99

Estimated delivery time: [1–2 business days]

Delivery times are estimates and are not guaranteed. Once your order has been dispatched, delivery is handled by the selected postal/courier service.

Order Tracking

Where a tracked delivery service is selected, you will receive tracking information when your order has been dispatched.

Please make sure your delivery address is correct before completing your order.

Incorrect Address

Nana Earthy Pieces is not responsible for delays or additional postage costs caused by an incorrect or incomplete delivery address provided at checkout.

If an order is returned to us because of an incorrect address, please contact us so we can arrange redelivery.

International Shipping

We currently only ship within the UK.

If international shipping is available, customers are responsible for any applicable customs duties, taxes or import charges.

Delivery Problems

If your order appears to be delayed, missing or damaged, please contact us at:

Email: nanaearthypieces@gmail.com 

Please provide your order number so that we can assist you.

We will always work with you to resolve delivery problems in accordance with your consumer rights.