Refund policy

Returns & Refund Policy

Last updated: 9 August 2026

At Nana Earthy Pieces, we want you to love your jewellery. If you change your mind about your purchase, we are happy to accept eligible returns in accordance with your consumer rights and the terms below.

1. Returns

You have the right to cancel your online order within 14 days of receiving your item, without giving a reason.

If you wish to return an item, please contact us within 14 days of receiving your order at:

Email: nanaearthypieces@gmail.com 

After notifying us, please send the item back within 14 days.

Items must be returned:

Unworn and unused

In their original condition

In the original packaging, where possible

With any tags or accessories included

In a condition suitable for resale

We reserve the right to make a deduction from a refund where an item has been handled beyond what is reasonably necessary to inspect its nature, characteristics and functionality.

2. Return Postage

For a change-of-mind return, the customer is responsible for the return postage costs, unless we have agreed otherwise.

We recommend using a tracked delivery service, as Nana Earthy Pieces cannot be responsible for items lost while being returned to us.

If an item is faulty, damaged on arrival, incorrect, or not as described, please contact us before returning it. We will provide appropriate assistance in accordance with your legal rights.

3. Refunds

Once your returned item has been received and inspected, we will process your refund.

For eligible cancellations, we will refund the amount paid for the returned item and the standard delivery charge. If you selected a more expensive delivery option, we are generally only required to refund the cost of the standard delivery option. �

Competition and Markets Authority Blog

Refunds will normally be made using the same payment method used for the original purchase, unless we agree otherwise with you.

4. Faulty or Damaged Items

We carefully check our jewellery before dispatch. However, if your item arrives damaged, faulty, or is not as described, please contact us as soon as possible at

Nanaearthypieces@gmail.com 

Please include:

Your order number

A description of the issue

Clear photographs of the item and packaging

We will assess the issue and work with you to provide an appropriate remedy in accordance with UK consumer law. Your statutory rights are not affected by this policy. �

GOV.UK

5. Non-Tarnish Jewellery

Our non-tarnish jewellery is designed to be more resistant to tarnishing than ordinary jewellery, but “non-tarnish” does not mean completely immune to colour change or wear under every condition.

To help maintain your jewellery, we recommend keeping it away from:

Perfume and body sprays

Lotions and creams

Chlorine and swimming pools

Salt water

Harsh chemicals

Excessive moisture

Sleeping or exercising while wearing the jewellery

Normal wear and tear or damage caused by improper care may not be considered a manufacturing fault.

6. Gemstone Jewellery

Natural gemstones can have variations in colour, pattern, inclusions and markings. These natural differences are part of the character and beauty of gemstone jewellery.

Therefore, your bracelet may not look exactly like the product photograph.

7. Items That Cannot Be Returned

Any exclusions will only apply where permitted by applicable law.

If an item is personalised or made specifically to your requirements, cancellation rights may be different. Please contact us before placing an order if you are unsure.

8. How to Start a Return

To request a return, please email:

Nana Earthy Pieces

📧 nanaearthypieces@gmail.com 

Please include:

Order number:

Name:

Item you wish to return:

Reason for return:

We will provide you with the relevant return instructions.